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Política de Privacidad

Privacy Policy

At www.hubdehipotecas.com, we respect the privacy of our users and manage personal data in accordance with the General Data Protection Regulation (GDPR) and the Law on Information Society Services (LSSI). We are committed to transparency and confidentiality to ensure you understand how we handle your information.

Data Controller

  • Owner: [Name or Business Name]

  • CIF/NIF: [Number]

  • Address: [Full Address]

  • Contact Email: [Email for privacy inquiries]

  • Contact Phone: [Phone Number]

Purpose of Data Processing

We collect your personal data for the following purposes:

  • Responding to your inquiries: Resolving doubts, complaints, comments, or concerns through contact forms or other communication channels on the website.

  • Providing contracted services: Managing mortgage intermediation or other requested services.

  • Security: Collecting technical information (such as IP address and timestamp) to prevent and manage security incidents or possible legal violations.

  • Sending commercial communications: Only with your prior consent, we may send you information about products and services related to our activities.

How We Obtain Your Data

Your personal data is provided directly by you when:

  • Completing contact forms on the website.

  • Sending us emails or making calls.

  • Providing necessary information for the provision of our services.

The data we process includes:

  • Identification: Name, surname, address, ID/Tax Number, etc.

  • Contact: Phone number, email.

  • Technical Data: IP address, browser used, timestamp.

  • Professional Information: Financial or banking data required for mortgage intermediation.

Legal Basis for Data Processing

We process your data based on the following legal grounds:

  • Consent: To respond to your inquiries or send commercial information (if you have requested it).

  • Contractual Relationship: To manage contracted services.

  • Legal Compliance: Obligations arising from fiscal, administrative, or security regulations.

  • Legitimate Interest: To protect website security or ensure compliance with our policies.

Data Retention

Your data will be stored for as long as necessary to fulfill the described purposes or while there is a contractual relationship. Afterward, it will be retained only to comply with legal obligations or to defend against potential claims.

Recipients of Data

We do not share your data with third parties, except in the following cases:

  • Legal obligation.

  • Need to share with collaborating entities to fulfill contracted services (e.g., banking institutions, with prior notification).

User Rights

As a user, you have the following rights:

  • Access: To know which personal data we are processing.

  • Rectification: To request corrections if the data is inaccurate or incomplete.

  • Erasure: To request the deletion of your data when no longer necessary for the purposes for which it was collected.

  • Objection: To object to the processing of your personal data, for reasons related to your particular situation.

  • Restriction: To restrict the processing of your data under certain circumstances.

  • Portability: To receive your data in a structured, commonly used, and machine-readable format.

  • Withdrawal of Consent: At any time, without affecting the lawfulness of prior processing.

To exercise these rights, you can send a request to [email address], including a copy of your ID or another identifying document.

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe we have violated your rights.

Data Security

We have adopted the necessary technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data, as well as to prevent unauthorized access, loss, or alteration.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy to reflect legal, technical, or operational changes. Modifications will be available in this section of the website, and we will notify you if they significantly affect your rights.

Last Update: [Date]

Cookie Policy

What are cookies?

Cookies are automatic collection procedures used to gather personal information about users, such as browser type, operating system, referring page, domain, and ISP (Internet Service Provider), all aimed at improving the services provided.

A cookie is a small file stored on the user's computer when accessing certain websites, allowing those sites to recognize their users.

Cookies are essential for the functioning of the internet today, offering countless benefits in the delivery of interactive services, improving navigation and usability of our website.

Cookies help tailor websites to users' personal needs.

Cookies cannot damage your device. On the contrary, their activation can help identify and resolve errors, as well as enhance the website’s navigation experience.

Cookies allow a website, among other things, to store and retrieve information about a user's browsing preferences.

User Consent

When a user accesses www.hubdehipotecas.com, they are shown a banner or pop-up window informing them of cookie usage. This banner allows the user to:

  • Accept all cookies.

  • Configure preferences.

  • Reject non-essential cookies.

Users can modify or withdraw their consent at any time from the cookie settings accessible at the bottom of the website.

What Cookies Do We Use?

At Hub de Hipotecas, we use cookies, logs, links, and other technologies to store user preferences in order to improve our services, ensure the technical functioning of the portal and transactions, measure website traffic, and develop new and better features.

Cookie Ownership

We use our own cookies, which are sent to the user's computer and managed exclusively by us to ensure the proper functioning of the website. The information we collect is used to improve our service quality and the user experience.

We also use third-party cookies (from Facebook, Google, Twitter, etc.) that are used by external companies, social networks, or external content plugins (such as Google Maps).

Cookie Retention Time

We use session cookies, which are temporary and remain in the cookie file of your browser until you leave the website, so none are saved to your hard drive. The information gathered by these cookies helps analyze traffic patterns on the website.

This ultimately allows us to provide a better experience, improving content and facilitating use. Therefore, information stored on your computer is deleted when you leave www.hubdehipotecas.com or close your browser.

We also use persistent or permanent cookies, which store information on the user's hard drive for a set period and stop working after this time. Our website reads this information each time the user visits www.hubdehipotecas.com. These cookies allow us to offer information tailored to users' interests and are primarily used to facilitate purchase and registration services.

Use of Cookies

We use technical or required cookies that are strictly necessary for users to access and navigate www.hubdehipotecas.com. For example, technical cookies are used to establish communication between the user's device and the network, provide a service explicitly requested by the user, make payment for goods or services requested, ensure efficient page load, control data traffic and communication, identify sessions, access restricted sections, remember shopping cart items, process orders, request registration or participation in events, use security elements during navigation, store content for video or audio streaming, or share content on social networks.

These cookies do not require prior information or user consent. We use functional or personalization cookies to improve the user experience while navigating the site. An example of this is storing language preferences or keeping users authenticated during registration. These cookies do require prior information and user consent. We also use analytical cookies to analyze website usage so we can measure and improve functionality.

www.hubdehipotecas.com stores all information gathered through cookies in a non-personalized format (IP address). This information obtained through cookies will not be shared with third parties or used for unsolicited communications.

How to Modify Cookie Settings in Major Browsers

Most browsers allow you to stop accepting cookies or reject cookies from a specific service.

These settings are usually found in the ‘Options’ or ‘Preferences’ menu of your browser.

Although it may vary slightly from version to version, the cookie settings for the most used browsers are as follows:

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.

  • Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.

  • Chrome: Settings -> Show advanced options -> Privacy -> Content Settings.

  • Safari: Preferences -> Security.

  • Opera: Settings -> Privacy and Security.

For more information, you can consult your browser’s support or help sections or the following links: Safari, Chrome, Firefox, Explorer, Opera.

Many browsers allow you to activate a private mode where cookies are always deleted after your visit. Depending on the browser, this private mode may have different names.

Below is a list of the most common browsers and their "private mode" names:

  • Internet Explorer 8 and above – InPrivate Browsing.

  • Safari 2 and above – Private Browsing.

  • Opera 10.5 and above – Private Browsing.

  • Firefox 3.5 and above – Private Browsing.

  • Google Chrome 10 and above – Incognito.

How to Disable Third-Party Cookies

If you wish to learn about the privacy and cookie usage conditions of third parties, you can visit the cookie policies of:

What Happens If I Don’t Accept Cookies?

If the user does not allow cookies to be installed in their browser, it is possible that they may not be able to access certain sections of our website, or that some functions and/or services of www.hubdehipotecas.com may not work correctly.

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