At Hub de Hipotecas, we are committed to providing quality service and resolving any issues or complaints quickly, efficiently, and transparently. Our goal is to ensure that our clients have a satisfying experience and are always well-informed.

Who can you contact?

The department responsible for handling complaints is our legal team, who will manage, supervise, and resolve all complaints submitted by our clients. We guarantee that your case will be analyzed impartially and resolved promptly, with complete transparency and respect for your consumer rights, in accordance with the provisions of Law 5/2019 and the regulations of the Bank of Spain.

How can you file a complaint?

We make it easy for our clients to file complaints through reliable communication channels, ensuring that all complaints are properly registered and managed in accordance with the regulations.

Postal address: C/ Pollensa Nº3. 28232, Madrid

Email: reclamaciones.hdh@gmail.com

How is your complaint resolved?

At Hub de Hipotecas, we are committed to resolving your complaint within a maximum of 30 calendar days from its submission.

If additional documentation is required to resolve the complaint, you will have 15 calendar days to provide it. If not received within this period, the case will be closed, but don’t worry! It can be reopened at any time if the required documentation is provided.

Our legal team will thoroughly analyze the complaint to make a clear, justified decision, ensuring a fair and motivated resolution. We will notify you of the resolution, which will be binding only for Hub de Hipotecas, using the same method you used to submit the complaint unless you prefer another.

What do the statistics include?

• Total number of complaints received.

• Number of complaints resolved favorably for each party.

• Number of complaints pending or temporarily archived.

• Final decision made in each case.

These statistics are regularly provided to the Bank of Spain to comply with regulations and ensure transparent management.

We are committed to excellence

At Hub de Hipotecas, we are constantly working to improve our processes and services. This procedure will be reviewed and updated periodically to ensure compliance with current regulations, enhance customer service, and continue offering high-quality service.

Hub de Hipotecas is committed to resolving all complaints quickly, fairly, and transparently.

If you have any concerns, please don’t hesitate to contact us.

We are here to help!

4o mini